Remote Logistics Coordinator

Description:

We are seeking an experienced Logistics Coordinator based in Pakistan to support our U.S. logistics clients. The ideal candidate can coordinate shipments, handle customer calls and emails, maintain accurate documentation, and resolve operational issues.

Responsibilities

• Coordinate shipments from booking through pickup, transit, and final delivery.
• Handle inbound and outbound customer calls, emails, and shipment inquiries professionally.
• Provide timely shipment updates, arrival notices, delivery estimates, and status reports.
• Coordinate with carriers, drivers, shipping lines, freight forwarders, customs brokers, and warehouses as required.
• Arrange pickup and delivery appointments and follow up on shipment milestones.
• Track shipments and promptly escalate delays, missing documents, and delivery exceptions.
• Prepare, review, and maintain shipment documents, including bills of lading, delivery orders, and proof of delivery.
• Update shipment records, customer information, and operational notes in the TMS or company systems.
• Coordinate with the accounting team regarding shipment charges, invoices, and supporting documents.
• Maintain clear communication with customers and the client’s operations team.

Requirements

• At least 3 years of hands-on experience supporting U.S. logistics operations.
• Strong spoken and written English.
• Experience handling customer calls and professional email communication.
• Familiarity with U.S. shipment processes and logistics terminology.
• Experience using TMS platforms, Microsoft Excel, and email applications.
• Strong attention to detail, organization, and problem-solving skills.
• Ability to manage multiple shipments and meet deadlines.
• Availability to work U.S. business hours.