Medical Front Desk Assistant

Description:

Max Healthcare Billing is a U.S.-based medical billing company seeking a Medical Front Desk Assistant to work from our Lahore office. This role involves direct coordination with U.S. medical practices to manage front-desk responsibilities virtually. You’ll act as the first point of contact for patients via phone and help providers with administrative tasks.

Key Responsibilities:

• Answer incoming calls and assist patients with appointments and inquiries
• Schedule and confirm appointments using EHR/EMR systems
• Update and verify patient information
• Send appointment reminders and follow-ups
• Handle basic patient communication via phone, email, and messages
• Coordinate with U.S.-based providers and staff

Requirements:

• Strong communication skills in English (verbal & written)
• Previous experience in a front desk, call center, or healthcare customer service role
• Familiarity with U.S. healthcare (preferred but not required)
• Tech-savvy and organized
• Willingness to work night shift (U.S. hours)
• Based in Lahore and able to work from our office