University Admissions Counselor

Description:

Initially, your starting role will be as an admissions representative working with prospective students and keeping in contact with them through graduation. New candidates will be assigned to you daily via the online platform to be contact by you via telephone/WhatsApp or other methods provided to you. The online platform will assist you in communicating electronically with them and scheduling/organizing. The prospects/candidates are obtained 100% from the university's web site after completing a contact request form and are distributed in real time. You will speak with many prospects candidates throughout the world and you will learn about their cultures, interests, goals and career plans. You will evaluate and qualify the candidate for admissions and then facilitate the registration/enrollment process. As you learn and grow over the first few months you role will grow as well to allow additional interactions with students at different stages of the program. If you would like to be an educational ambassador representing AIU and you meet the following characteristics this may be the career path for you.

Candidate Profile:

• 3 years Customer Service / or Sales / or Teaching / or Customer Facing Support experience.

• Bachelor's degree or higher preferred, however, relevant work experience can overcome a lack of degree.

• Able to work remotely and coordinate with personnel around the world

• English Speaker 100% (like native speaker), English Writing 100%

• Can achieve a high volume of outbound calls: 15 to 20 conversations/day

• High Speed internet connection with minimum 15MB/s download 3MB/s upload speed

• PC running Windows 10 or higher, minimum 8GB Ram and a 3.0Ghz Processor.

• Familiarity with Outlook and Office and/or Google Docs.

Responsibilities:

• Utilize the Online Platform/Prospect Management System adding comments and changing status of each assigned prospect.

• Call prospective students using established methods.

• Counsel and advise prospects about AIU academic programs.

• Develop and maintain relationships with enrolled students.

• Meet weekly goals for volume of enrollments and various performance metrics within company guidelines.