Sr Implementation Consultant

Description:

The Senior Implementation Consultant serves as the Project Leader and Delivery Owner for enterprise implementations. This role is responsible for structured, end-to-end project execution, ensuring alignment across stakeholders, and delivering projects on time, within scope, and with high customer satisfaction.

Leads the end-to-end onboarding and deployment of Motive’s hardware and software solutions for our largest and most complex enterprise customers. Acting as the primary point of contact during implementation, you will define project strategies, coordinate cross-functional resources, ensure adoption, and prepare customers for long-term success on the Motive platform. This role blends customer leadership, technical configuration, project management, and change-management expertise.

Key Responsibilities

Project & Customer Leadership

Own the end-to-end implementation lifecycle—from kickoff through deployment, training, and transition to long-term support.

Serve as the single-threaded owner of project delivery, accountable for timelines, scope, risks, and overall customer experience.

Lead Customer Stakeholders Through Structured Project Planning By Defining
 

• Scope and success criteria
• Milestones and timelines
• Roles and responsibilities
   

Develop and maintain detailed project plans and tracking mechanisms, ensuring visibility into progress, risks, and dependencies.

Proactively communicate project status, risks, and changes, driving clear expectations and timely decision-making.

Facilitate structured customer cadences (kickoffs, weekly status calls, executive updates) to maintain momentum and alignment.

Project Governance, Risk & Execution
 

• Establish and enforce project governance standards, including status reporting, risk tracking, and stakeholder communication plans.
• Identify, document, and manage risks, assumptions, issues, and dependencies (RAIDs), driving mitigation plans and escalations as needed.
• Manage scope control and change management, ensuring alignment to agreed deliverables while navigating evolving customer needs.
• Hold internal teams, partners, and customers accountable to project commitments and timelines.
• Balance multiple concurrent enterprise implementations, ensuring prioritization and delivery quality at scale.
   

Hardware & Software Deployment
 

• Guide customers through the end-to-end setup, configuration, and deployment of Motive hardware and SaaS solutions.
• Translate technical and operational requirements into clear, actionable execution plans for customers, installers, and internal teams.
• Ensure alignment between project plan, hardware logistics, and field execution, minimizing delays and rework.
• Prepare customers for long-term success by ensuring operational readiness and smooth transition to steady-state support.
   

Training & Change Management
 

• Deliver and/or partner with education teams to provide targeted, high-impact training aligned to project milestones.
• Guide customers through organizational change management, driving adoption across large, distributed teams.
• Enable customer self-sufficiency through structured documentation, communication, and knowledge transfer.
   

Cross-Functional Collaboration
 

• Partner cross-functionally with Sales, Account Management, Support, Engineering, Product, and Installation teams to deliver a cohesive implementation.
• Act as the central orchestrator across all stakeholders, ensuring alignment and timely execution.
• Proactively identify blockers and drive resolution through appropriate escalation paths.
• Contribute to continuous improvement of Motive’s implementation frameworks, playbooks, and delivery standards.
   

What We’re Looking For

Experience & Expertise
 

• 4–6+ years of experience in implementation, project management, or enterprise customer-facing roles.
• Proven success leading complex, multi-stakeholder deployments (hardware + SaaS preferred).
• Demonstrated ability to manage full project lifecycle delivery, including planning, execution, and risk management.
• Experience working with enterprise customers in fast-paced, high-growth environments.