Technical Support Engineer

Description:

At Xumerz, we have been helping diverse customers achieve their software and hardware development goals since 1995, focusing on innovation. Our work culture encourages collaboration and growth in expertise.

Note: This is On-Site, full-time permanent job, candidate must be Peshawar based (no remote candidates). Also, this is an night shift 3PM to Midnight.

Responsibilities:

A helper by nature, who enjoys assisting people with issues, in our case computer issues;

Good spoken communicational skills (English language),

Get to the root of the hardware and software problems.

Excellent problem-solving, troubleshooting skills, and working with software engineers on solutions.

Providing timely and accurate customer feedback.

Communicating with clients, updating them on the problem solving.

Managing multiple cases at one time.

Log bugs and enhancement requests

Attend the office from 3pm to Mid-night

Attention to details, and good problem-solving skills.

Qualifications

• Technical Support and Troubleshooting skills
• Customer Support and Customer Service abilities
• Good communication and interpersonal skills
• Basics of SQL and Cloud