Description:
We are seeking a highly skilled and detail-oriented Shopify Specialist to take full ownership of our 8 Shopify stores across multiple regions. This is a hands-on role covering order processing, product and catalog management, inventory coordination across international 3PL warehouses, ERP integration, and cross-functional collaboration with marketing, customer service, and logistics teams worldwide. The ideal candidate is technically fluent in Shopify, highly organized, data-driven, and comfortable managing multiple stores, currencies, and time zones simultaneously.
Key Responsibilities:
Shopify Store & Product Management
- Process and manage daily orders across all Shopify store locations globally.
- Create, update, and optimize product listings, collections, pricing, and promotions across regional storefronts.
- Manage product images and content, ensuring accuracy, formatting, and brand consistency across all markets.
- Monitor and respond to customer reviews.
- Maintain accurate sales and consumption reports across multiple regions and currencies
Global Inventory & Warehouse Coordination
- Monitor stock levels across international 3PL warehouses (USA, UK, Europe, UAE, KSA, Canada, Australia, and other regions).
- Manage manual orders in case of sync failures with logistics partners (Flexport, Locad, Emmjay, Parcel Ship, CSS, WAPI, E-Shipper+).
- Update warehouse kits, VTB sheets, and multi-currency pricing across all active markets
ERP & Reporting
- Ensure accurate product and order data across ERP systems for all regions.
- Manage promotions, coupons, and distributor/salon offers across international markets.
- Prepare and share daily, weekly, and monthly performance reports for global leadership.
- Track key e-commerce KPIs (conversion rate, AOV, fulfillment accuracy, stock-out rate) by region and flag issues proactively
Order Processing & Troubleshooting
- Resolve order and address issues in coordination with customer service and warehouse teams across time zones.
- Manage draft, replacement, and special orders.
- Collaborate with global customer service teams to handle sales-related queries
Promotions & Campaigns
- Work with the global marketing team to execute campaigns, flash sales, and seasonal promotions across multiple markets.
- Ensure timely updates of pricing, catalogs, and promotional offers using Shopify tools and apps
Qualifications & Skills:
- Bachelor's degree in Business, E-Commerce, Supply Chain, or a related field
- 3+ years of proven, hands-on Shopify experience, ideally with multi-store or multi-country global store management.
- Strong working knowledge of Shopify admin, Shopify apps/plugins, ERP systems, and 3PL integrations.
- Solid understanding of order lifecycle management, inventory sync, and multi-currency/multi-region store setups
- Advanced skills in Excel/Google Sheets, including handling and reconciling large, multi-market data sets
- Strong analytical, troubleshooting, and problem-solving abilities
- Excellent written and verbal communication skills for coordinating with global, cross-functional, cross-time-zone teams
- Ability to prioritize and manage multiple stores/tasks under pressure and tight deadlines