Partner Success Manager

Description:

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.

What You’ll Do

Partner Management & Enablement
 

• Manage day-to-day relationships for a portfolio of Installation Partners
• Serve as a trusted resource for partners across installs, processes, tools, and expectations
• Ensure partners stay current on products, hardware, SOPs, and installation standards
• Support onboarding of new partners and technicians
   

Escalation & Issue Resolution
 

• Own and resolve partner-related escalations across installation, quality, scheduling, and payment
• Coordinate with cross-functional teams to drive timely resolution
• Communicate clearly with partners throughout the escalation lifecycle
• Identify recurring issues and surface trends to leadership
   

Performance & Business Reviews
 

• Track partner performance metrics and operational KPIs
• Prepare insights and support delivery of Quarterly Business Reviews
• Follow up on action items and partner commitments
   

Cross-Functional Collaboration & Improvement
 

• Act as the voice of the partner internally and align expectations across teams
• Partner with Product, Hardware, Support, Scheduling, Finance, and Customer Success
• Contribute to process improvements and partner-facing resources
   

Required

What We’re Looking For
 

• Background: a bachelor’s degree in Business Administration, Project Management, Sales or Marketing, or a related field.
• 2–4 years of experience in partner management, customer success, or operations
• Experience working with third-party partners or service providers
• Strong communication, organization, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment