Description:
We are looking for a detail-oriented and experienced Senior Executive – Air Freight to manage and coordinate day-to-day air freight operations. The role involves handling shipment documentation, coordinating bookings with airlines and airport teams, managing customer and agent communications, negotiating freight rates, and ensuring shipments are processed accurately and efficiently from booking through cargo handover.
The ideal candidate should have strong knowledge of air freight procedures, excellent coordination and communication skills, and the ability to manage multiple shipments while maintaining high service standards.
Key Responsibilities
- Prepare and verify shipment-related documentation, including Master Air Waybills (MAWB) and House Air Waybills (HAWB), ensuring accuracy and compliance with operational requirements.
- Manage air freight bookings with airlines and proactively follow up on shipment status, schedules, and operational requirements.
- Coordinate closely with airport staff and relevant stakeholders to ensure timely and smooth cargo handover to airlines.
- Prepare and provide competitive freight quotations to local customers and overseas agents based on shipment requirements and applicable rates.
- Prepare and circulate pre-alert documentation to relevant parties upon cargo submission.
- Negotiate air freight rates and service terms with airline representatives to secure competitive pricing and operational solutions.
- Develop and maintain strong working relationships with airlines, customers, overseas agents, and internal teams.
- Prepare local invoices and agent debit notes upon successful execution of shipments.
- Perform accurate FWB and FHL data entries through airline portals within required timelines.
- Prepare and coordinate debit notes for the Lahore and Sialkot offices, ensuring accurate billing and documentation.
- Maintain daily activity reports, operational checklists, and shipment sheets for airport and internal teams.
- Monitor shipment progress and promptly address operational issues, delays, or documentation discrepancies.
- Ensure all air freight activities are conducted in accordance with company procedures, airline requirements, and applicable industry standards.
- Maintain accurate shipment records and support timely reporting to the Manager – Air Freight.
Key Skills & Competencies
- Strong understanding of air freight operations and documentation.
- Knowledge of MAWB, HAWB, FWB, and FHL procedures.
- Experience working with airline portals and booking systems.
- Strong negotiation and rate-management skills.
- Excellent communication and coordination abilities.
- Strong customer service and relationship-management skills.
- High attention to detail and accuracy.
- Ability to manage multiple shipments and deadlines effectively.
- Strong problem-solving and follow-up skills.
- Proficiency in Microsoft Office and relevant freight-forwarding systems.