Senior Customer Support Executive

Description:

Home Done is a leading UK-based online retailer specializing in home and garden products. We are looking for Customer Service and Support professionals to join our back-office team in Karachi. If you are passionate about providing exceptional customer service and have the skills to thrive in a dynamic work environment, we want to hear from you!

Primary Responsibilities:

• Process customer orders and promptly respond to emails.
• Handle customer inquiries and calls effectively.
• Handle customer disputes, charge-backs, and claims.
• Provide after-sales support to ensure customer satisfaction.
• Address ad-hoc tasks as needed.

Required Skills and Qualifications:

• 4+ years of experience in customer service and support roles with international companies.
• UK-market experience will be a plus.
• Experience in order processing and order management.
• Exceptional command of the English language, both written and spoken (mandatory).
• Previous experience in call handling and customer service.
• Familiarity with relevant CRMs.
• eCommerce industry experience will be preferred.