Sales and Support Account Specialist

Description:

Livetecs is hiring a Sales and Support Account Specialist to join our team in Karachi. This is a dual role that combines outbound sales with client support. You will be responsible for cold calling potential clients, handling support tickets, and managing day to day account needs for our international clients. If you enjoy a fast paced environment where you can sell, support, and build relationships, this role is for you.

Key Responsibilities

Sales

• Make outbound cold calls to potential clients and generate new business
• Qualify leads and set up discovery calls or demos
• Follow up on inbound inquiries and convert them into clients
• Meet monthly and quarterly sales targets
• Maintain a healthy sales pipeline and track all activity in the CRM
• Identify upsell and cross sell opportunities with existing clients

Client Support and Account Management

• Handle client onboarding and make sure new clients have a smooth start
• Act as the main point of contact for assigned client accounts
• Respond to client queries and support requests in a timely manner
• Handle support tickets and resolve issues within defined SLA
• Escalate complex technical issues to the right internal teams and follow up until resolved
• Follow up with clients regularly to check satisfaction and address concerns
• Work on retention strategies to keep clients engaged and reduce churn
• Keep accurate records of all client interactions and updates in the system
• Coordinate with internal teams to make sure client problems are resolved quickly

Reporting

• Maintain daily and weekly reports on sales activity, tickets, and client updates
• Share regular feedback with management on client issues and trends
• Keep CRM data clean and up to date

Requirements

• 1 to 3 years of experience in sales, client support, customer success, or account management
• Experience with cold calling and outbound sales
• Experience handling support tickets and client escalations
• Strong communication skills in English, both written and spoken
• Comfortable working night shift 6 PM to 3 AM
• Willing to work onsite in Gulshan e Iqbal, Karachi
• Experience with CRM tools like HubSpot, Salesforce, or Zoho is a plus
• Good problem solving skills and a customer first attitude
• Ability to handle multiple clients and stay organized
• Comfortable working in a target driven environment