Description:
Are you a confident communicator who enjoys connecting with people and helping them find the right opportunities? We're looking for a motivated Call Center Agent to join our Real Estate & Property
Campaign.
Key Responsibilities:
- Engage with prospective clients through outbound and Inbound calls in a professional and friendly manner.
- Introduce real estate projects and investment opportunities based on customer needs.
- Qualify leads by understanding customer requirements, budget, and preferences.
- Generate high-quality leads and schedule appointments for the sales team.
- Conduct timely follow-up calls to nurture leads and maintain customer engagement.
- Handle customer inquiries, address objections, and provide accurate information about available properties.
- Build long-term relationships with potential clients through excellent customer service.
- Maintain accurate records of customer interactions, lead status, and follow-ups in the CRM.
- Collaborate closely with the sales team to ensure a seamless customer journey.
- Achieve daily, weekly, and monthly KPIs, including call volume, lead generation, and appointment-setting targets.
- Stay informed about current property projects, market trends, and promotional campaigns.
- Represent the company professionally in every customer interaction while maintaining high service standards.
Requirments:
- Intermediate, A-Level, or Bachelor's degree.
- 6 months to 2 years of experience in a call center, telesales, customer service, or sales role is preferred.
- Excellent communication and Interpersonal skills.
- Strong persuasion, negotiation, and active listening abilities.
- A positive attitude with the confidence to engage customers over the phone.
- Basic computer proficiency; experience with CRM software is an advantage.
- Self-motivated, target-oriented, and eager to learn and grow.