Quality Evalutor Vietnamese Language

Description:

BPO Quality Evaluator (Vietnamese Language) - Lahore

Key Responsibilities:

- Monitor and evaluate Calls and digital interactions.

- Implement strategies to enhance the quality of customer interactions.

- Collaborate with cross-functional teams to identify areas for improvement and implement solutions.

- Provide coaching and feedback to enhance the performance of agents.

Qualifications:

- Preferably a Bachelor's degree.

- Proven experience in quality monitoring, preferably handling international clients.

- Excellent Spanish and English communication.