Quality Assurance Executive

Description:

At VSCOTEK, great client experience matters. We’re looking for a Quality Assurance Executive who can keep a close eye on client interactions and make sure our service standards are always on point.

What You’ll Do

Review call recordings, text messages, and emails to assess service quality

Identify signs of client dissatisfaction, concerns, or communication gaps

Monitor client interactions across different channels

Maintain and regularly update client records and feedback

Report recurring issues and help teams improve the overall client experience

Ensure communication and service standards are consistently followed

What You’ll Bring

Strong attention to detail and observation skills

Excellent communication and analytical abilities

Ability to identify issues others might miss

Good organizational and record-keeping skills