Network Support Executive

 

Description:

Key Responsibilities:

 

IT Infrastructure Management

 

· Manage, monitor, and maintain servers, networks, and other IT systems.

· Ensure the security, stability, and reliability of IT infrastructure.

· Assist in procurement and deployment of hardware and software.

 

Technical Support

 

· Provide technical support to employees, including hardware, software, and network issues.

· Troubleshoot and resolve IT-related problems in a timely manner.

· Maintain IT support documentation and knowledge base.

 

Network & Security

 

· Monitor network performance, security, and backup systems.

· Implement and maintain IT security protocols and firewall policies.

· Ensure data backup, recovery, and integrity.

 

Software & Systems

 

· Install, configure, and maintain business applications and software.

· Coordinate with vendors for software licensing, updates, and support.

· Assist in ERP, CRM, or other system administration if applicable.

 

Compliance & Documentation

 

· Ensure compliance with IT policies, SOPs, and industry best practices.

· Maintain IT asset inventory and update documentation regularly.

 

Project Assistance

 

· Assist in IT projects, system upgrades, and digital transformation initiatives.

· Support team members in implementing new technologies and solutions.

 

 

Required Skills & Qualifications:

 

· Bachelor’s degree in Information Technology, Computer Science, or related field.

· 1–2 years of experience in IT support or IT administration.

· Hands-on experience with Windows/Linux servers, networking, and cloud services.

· Knowledge of network security, firewalls, and backup solutions.

· Proficiency in troubleshooting hardware, software, and connectivity issues.

· Strong problem-solving and analytical skills.

· Excellent communication and interpersonal skills.