E-commerce Sales & Customer Support Executive

Description:

We are looking for an E-commerce Sales & Customer Support Executive to manage online orders, customer queries, and sales activities across our social media platforms and internal systems.

Key Responsibilities

• Manage and process orders through social media, website, and other platforms.
• Handle customer queries through WhatsApp, Facebook, Instagram, and other channels.
• Confirm orders and follow up on delivery and order status.
• Update orders and customer information in internal systems.
• Coordinate with the team for packing, dispatch, returns, and exchanges.
• Handle customer concerns and ensure a smooth customer experience.
• Respond to inquiries and help convert leads into sales.

Requirements

• Good communication skills in English and Urdu.
• Basic computer and social media skills.
• Experience in e-commerce, online sales, or customer support is preferred.
• Organized, responsive, and able to manage multiple customers and orders.
• Fresh candidates with strong communication skills may also apply.