Description:
We’re looking for a customer-focused and sales-oriented E-Commerce Sales & Customer Support Executive to manage online orders, customer interactions, and sales across our digital channels.
Key Responsibilities
- Manage and process orders through social media, website, and other platforms.
- Respond to customer inquiries via WhatsApp, Facebook, Instagram, and other channels.
- Confirm orders and follow up on pending orders and deliveries.
- Update customer and order information in internal systems.
- Coordinate with the team for packing, dispatch, returns, and exchanges.
- Handle customer concerns and provide a smooth buying experience.
- Follow up with potential customers and convert inquiries into sales.
Requirements
- Strong communication skills in English and Urdu.
- 1–2 years of experience in e-commerce sales, online sales, or customer support is preferred.
- Basic computer and social media skills.
- Previous experience in e-commerce, online sales, or customer support is preferred.
- Confident, organized, responsive, and customer-focused.
- Ability to manage multiple customers and orders efficiently.
- Fresh candidates with strong communication skills are also encouraged to apply.