Customer Service Representative

Description:

We are seeking a highly skilled and professional Customer Service Representative with strong communication abilities and hands-on knowledge of US healthcare processes. The ideal candidate will have experience handling patient interactions, understanding referral workflows, and managing insurance procedures within the US healthcare system.

Key Responsibilities:

• Handle calls related to patient services with professionalism and empathy
• Assist patients with appointment scheduling, inquiries, and general support
• Manage and process referrals in accordance with US healthcare guidelines
• Verify patient insurance eligibility, benefits, and coverage details
• Coordinate with healthcare providers, clinics, and insurance companies
• Maintain accurate documentation of patient interactions and transactions
• Ensure compliance with HIPAA and other relevant healthcare regulations
• Resolve patient concerns efficiently while maintaining high service standards

Required Skills & Qualifications:

• Excellent verbal and written communication skills (fluent English required)
• Strong interpersonal and customer service skills
• Proven knowledge of US healthcare systems, including referrals and insurance procedures
• Experience with medical billing, insurance verification, or prior authorization processes is a plus
• Ability to handle sensitive information with confidentiality
• Proficient in using CRM systems and healthcare software
• Strong problem-solving and multitasking abilities.

Preferred Experience:

• Minimum 1 Year to 2 year of experience in a US healthcare customer service role.
• Familiarity with medical terminology and healthcare workflows.
• Experience working with US-based patients or providers.