Customer Care Executive

Description:

We are looking for a Customer Support Representative who is passionate about helping people and providing top-notch service. As the first point of contact for our customers, you will play a key role in ensuring a positive and professional experience.

Key Responsiblities:

• Respond to customer inquiries via phone, email, or live chat in a timely and professional manner
• Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution
• Maintain accurate records of customer interactions using our CRM system
• Collaborate with internal teams to address complex or unresolved issues
• Provide product and service information to customers
• Meet performance targets such as response time, resolution rate, and customer satisfaction
• Escalate issues as necessary to relevant departments
• Participate in training sessions and team meetings