Technical Support Analyst

Description:

Working in a Development and Operations team with application testing, deployment and support for a software solutions provider in the health sector. Technical competency in the following technologies is desirable but not mandatory:

• Microsoft SQL Server
• MS Win Server
• Microsoft Excel
• Zoho Support Desk

Team working and communication skills required, excellent spoken English including:

• Experience of working in a team-oriented culture (desirable but not mandatory)
• Proving first line technical customer support
• Experience of service management tools including service desk, backup and reporting tools
• Writing operational documents and following test scripts
• Provide exceptional customer service in person, via phone and email as appropriate
• Resolve help desk issues including troubleshooting hardware and software issues
• Candidate must be able to work under pressure

Skills

Microsoft SQL Server, Microsoft Excel, Software Testing, Problem Solving Skills, Collaboration Skills, Other Skills, MS Win Server, Database, Zoho Support Desk