Technical Support Engineer

Description:

🚀 𝗪𝗲'𝗿𝗲 𝗛𝗶𝗿𝗶𝗻𝗴 | 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿 | 𝟰 𝗣𝗼𝘀𝗶𝘁𝗶𝗼𝗻𝘀

📍 Location: Lahore, Pakistan (Onsite)
🕒 Shift: UK/US Timings | Rotational & Night Shifts

Next Generation Technology Solutions (NGTSOL) is looking for a proactive and technically skilled Technical Support Engineer to join our growing team!

🔹 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:

- Provide remote technical support to international clients.
- Troubleshoot Windows, macOS, Microsoft 365, Exchange, and Google Workspace.
- Manage user accounts, access permissions, and password-related issues.
- Resolve technical incidents while ensuring SLA compliance.
- Maintain accurate support tickets, documentation, and knowledge base articles.

🔹 𝗪𝗵𝗮𝘁 𝗪𝗲'𝗿𝗲 𝗟𝗼𝗼𝗸𝗶𝗻𝗴 𝗙𝗼𝗿:
- Bachelor's degree in IT, Computer Science, or a related field.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent English communication and customer service skills.
- Ability to multitask and work in a 24/7 support environment.
- Microsoft, Cisco, Linux, or related certifications are a plus.