Team Lead

Description:

Are you a motivated, energetic, and performance-driven Team Leader with a passion for leadership and results? Lead Surge is looking for a dynamic Team Leader (TL) to lead, inspire, and drive high-performing call center teams in a fast-paced BPO environment.

Key Responsibilities:

• Lead, manage, and motivate a team of CSRs to achieve daily and monthly targets
• Monitor team performance, call quality, and productivity
• Conduct coaching, feedback, and performance improvement sessions
• Ensure compliance with company policies, KPIs, and quality standards
• Support hiring, onboarding, and training of new agents
• Maintain discipline, attendance, and team engagement
• Prepare and submit daily performance and productivity reports

Requirements:

• Proven experience as a Team Leader in a BPO or call center
• Strong leadership, communication, and people management skills
• Target-driven, energetic, and problem-solving mindset
• Ability to work in night shift (7 PM – 4 AM)
• Hands-on approach with strong floor control