Specialist

Description:

The Role:  The Contract Commercial Support Specialist supports the smooth operation of the contract management team by assisting with daily tasks and providing reliable operational support to both the team manager and Senior Specialist.

This role is responsible for accurate contract data entry into CPQ, managing global orders—including new, amended, and renewal contracts—and tracking case statuses to ensure transactions progress efficiently from deal creation to fulfillment.

By monitoring escalations and collaborating with Sales and other departments, the Specialist I helps resolve client inquiries and contract issues promptly, contributing to a positive customer experience. The role maintains strict adherence to the OTC ecosystem and follows established procedures to meet business SLAs, supporting compliance with pricing and legal standards.

Through diligent documentation and process execution, the Specialist I helps maintain high standards of contract management, supports audit readiness, and contributes to ongoing improvements in team workflows. This position plays an important role in ensuring operational accuracy, timely order processing, and effective communication within the department.

What’s in it for you: This role will be part of S&P Global Energy team, and you will have the opportunity to join a successful Fortune 500 company, with exposure to commercial functions and support systems. Be exposed and develop a global mindset through close collaboration with sales teams across the globe. This position is a critical role to support the financial goals of S&P Global Energy.

Responsibilities

Perform contract data entry into CPQ deals 
Responsible for all global orders, new, amendments and renewals, with an emphasis on Global majors, Strategic Customers, Large Regional Customer & highly complex orders for order resolution 
Track status of cases to ensure smooth transaction processing from deal creation to fulfillment and invoicing 
Monitor escalations from different stakeholders such as Sales, Client Services and other teams. Gather response or clarity from sales and different teams involved for prompt completion of cases. 
Assist sales with client resolutions to questions concerning products, billing, account/contract status, change of address, cancellation requests, rebill requests, and all pertinent queries 
Provide the highest level of contract management support to the sales organization, regularly attend BPM meeting & report deal and case status on key accounts both written & verbally as needed. 
100% adherence to CPQ ecosystem and adoption of all service procedures that provides business partners with comprehensive and actionable solutions-oriented metrics. 
Meet or exceed business SLA’s and business process requirements through effective prioritization, timely problem resolution & follow all prioritization instructions 
Work across S&P Global Energy organization to resolve any sales contract management issues in a timely manner 
Contribute to regular review, suggestions, collaboration & updating of all processes & workflows within the department 
Document all activities, communication and progress of case management in CPQ 
Provide information as needed for audit as required 

Education

What We’re Looking For: 

Bachelor’s Degree in Finance or Accounting or related education and experience. 

Work Experience

1-3 years related work experience or related degree 
Contract management experience 
Experience in fast paced environment with Sales Organization a plus 

Skills

Operational Management: Ability to assist in daily operational activities and understand the workflow dynamics of the team. 
Performance Improvement: Skills in identifying areas for process improvement and implementing solutions to enhance team efficiency. 
Data Entry Proficiency: Expertise in performing accurate contract data entry in CPQ systems. 
Order Management: Knowledge of managing global orders, including new orders, amendments, and renewals, particularly for complex accounts. 
Case Tracking and Resolution: Strong analytical skills to track case statuses and ensure smooth transaction processing. 
Communication Skills: Excellent verbal and written communication skills for effectively assisting sales and reporting on key account statuses.
Problem-Solving: Ability to monitor escalations and gather necessary information for prompt resolution of issues. 
Attention to Detail: High level of accuracy and attention to detail in contract management and data entry tasks. 
Adherence to Procedures: Commitment to following CPQ ecosystem procedures and business SLAs to ensure compliance and efficiency. 
Collaboration Skills: Ability to work effectively across different departments and teams to resolve issues and improve processes. 
Audit Preparedness: Skills in providing required information for audits and ensuring compliance with internal controls. 
Adaptability: Flexibility to complete other assignments as required and adapt to changing priorities in a fast-paced environment.