Specialist

Description:

The Team: Order Management team handles the key function of issuing accurate invoices to the client. In addition to that, the team processes huge volume of internal and external emails. We have a team of dynamic and enthusiastic people in India, Manila, US, and Pakistan.

The Impact: This is a key position to support the function of Order Management. Timely and accurate invoicing is a key part that leads to revenue generation.

What’s in it for you: With Order Management, no day is a dull day. This is a critical and vigorous position that requires one to work in various applications such as Salesforce, Vertex, and our brand-new Billing System, CPQ. Also, one needs to closely work with commercial teams on a daily basis.

Responsibilities
 

• Review contracts signed by the customer.
• Process New Sales, Renewals, and Amendments. Ensure accurate and timely billing and services.
• Process accurate adjustments to client accounts. Provides verbal and/or written billing explanations to client/client services/sales.
• Promptly and precisely process emails.
• Assist with escalation of key issues to senior management to ensure adherence to established policies and procedures. Provide basic ad hoc reporting as necessary.
   

Basic Qualifications

What We’re Looking For:
 

• Excellent communication skills (Verbal / Written)
• 2-4 years of relevant experience.
• Bachelor’s degree in Business, Management, Accounting or equivalent.
• Good understanding of financial transactions and their impact on the business. Knowledge of products, services, and proprietary systems.
• Research financial discrepancies and billing inquiries and recommend the appropriate course of action for resolution.
• Strong analytical and problem-solving/research skills with a high attention to detail.
• Basic knowledge of MS Office
• Must be flexible on rendering overtime and shift adjustment as needed
• Shift Schedule: 8am-5pm Eastern Time. This is fixed. (5pm-2am Pakistan Hours)
• Amenable to work 2x onsite and 3x at home.