Service Manager

Description:

Role Description The Service Manager is responsible for overseeing daily operations of the service department, ensuring efficient workflow, high-quality repairs, and strong customer satisfaction. This full-time, on-site role in Multan includes managing service advisors and technicians, monitoring job progress, and aligning work with manufacturer standards and safety procedures. The Service Manager will handle customer inquiries and complaints, prepare service estimates, authorize work orders, and ensure accurate documentation in the service management system. The role also involves coordinating parts availability, optimizing workshop capacity, tracking key performance indicators, and implementing process improvements. In addition, the Service Manager will provide coaching and training to team members, support compliance with company policies, and collaborate with other departments to achieve overall business goals.

Qualifications

• Strong knowledge of automotive service operations, maintenance standards, and repair processes.
• Experience leading service teams, including supervision of technicians and service advisors, and handling performance management.
• Proven ability to manage customer relationships, resolve service issues, and communicate clearly in person and in writing.
• Competence in using service management software, scheduling tools, and basic office applications for reporting and documentation.
• Solid organizational and time-management skills, with the ability to prioritize tasks in a busy workshop environment.
• Understanding of safety regulations, quality control practices, and manufacturer guidelines for vehicle servicing.
• Relevant experience in an automotive dealership or service center; experience with Suzuki or similar brands is an advantage.
• BS or DAE degree in automotive technology, mechanical engineering, business management, or a related field preferred.
• Ability to work on-site full-time in Multan and collaborate effectively with a diverse team.