Quality Assurance Specialist

Description:

Are you the Sherlock Holmes of call recordings?

Do you spot even the tiniest slip in scripts faster than anyone else? Then we want you!

What You Need to Bring:

• Minimum 1 year of experience in a call center environment (QC or agent role)
• Sharp ears and sharper judgment
• Excellent communication and reporting skills
• Ability to work independently during night hours

What You'll Do:

• Monitor and evaluate calls for quality and compliance
• Prepare feedback reports for improvement
• Collaborate with the team to maintain top-notch customer experience standards