Quality Assurance Assistant

Description:

Smart Brains BPO, a top-tier telecommunications company, is looking for a Quality Assurance Assistant to join our growing team.

If you’re passionate about quality assurance, performance improvement, and teamwork, we’d love to hear from you.

🔍 Key Responsibilities:

✨ Design & implement QA processes

✨ Monitor inbound/outbound calls for compliance

✨ Deliver feedback & coaching to enhance agent performance

✨ Analyze QA data and report actionable insights

✨ Collaborate cross-functionally to address quality issues

✅ Requirements:

📌 Prior experience in call center QA or management

📌 Strong command of QA tools/software

📌 Understanding of BPO operations & service standards