Project Coordinator

Description:

IdeasUnlimited is a global BPO, providing business process support services to clients all over the world. We are a US-based company, and we are looking to hire a Project Coordinator from Pakistan to work remotely for us. This is a long-term, stable, career level and REMOTE (work from home or a remote location) opportunity for the right individual.

JOB DUTIES:

• Project tracking, monitoring, and performance management.
• Client and worker relationship management.
• Facilitating and conducting project training.
• Feedback management.
• Project records and documents management.
• Managing and troubleshooting software set-ups.
• Quality assurance (not mandatory).

JOB REQUIREMENTS:

• Minimum bachelor’s degree from a reputable university in project management, communication, or business.
• Excellent communication skills both verbal and written in English Language.
• Prior experience in project management, including project tracking and planning, project training, feedback management, change management, and client rapport development.
• Prior work experience in a call center or staffing industry.
• Prior experience with international clients i.e. US, Canada, and Europe.
• Good understanding of call center terminologies, i.e. Customer Support, TSR, VA, VOIP, QA etc.
• Excellent client-facing, negotiations, and internal personal skills.
• Strong organizational skills including attention to detail and multitasking.
• Proficient with Microsoft Excel and Google Sheets.