Patient Support Specialist

Description:

Key Responsibilities

• Handle inbound and outbound patient calls professionally
• Assist patients with appointments, scheduling, and follow-ups
• Respond to patient inquiries and provide accurate information
• Verify and update patient demographics and records
• Coordinate referrals, prescriptions, and medical records
• Follow up with patients regarding appointments and care-related matters
• Communicate with healthcare providers, pharmacies, and insurance companies when required
• Handle patient concerns and escalate issues appropriately
• Maintain accurate documentation in EMR/EHR systems
• Follow HIPAA, privacy, and client compliance requirements
• Meet daily productivity, quality, and performance targets

Requirements

• 1–4 years of experience in US Healthcare / Patient Support / Medical VA / Medical Reception
• Strong spoken and written English communication skills
• Experience with EMR/EHR systems
• Good understanding of US healthcare workflows
• Excellent customer service and problem-solving skills
• Strong computer and multitasking abilities
• HIPAA knowledge is preferred
• Experience with eClinicalWorks, Athena, Tebra, Kareo, RXNT, TherapyNotes, or similar systems is a plus