Ecommerce Assistant

Description:

We are looking for a highly skilled E-Commerce Manager to oversee and manage our Shopify websites, drive on-page SEO handle customer support, coordinate with graphic designers and marketing teams and ensure smooth order processing. The ideal candidate should have a strong understanding of e-commerce operations, digital marketing, and customer engagement strategies in the fashion industry.

Key Responsibilities:

✅ Website Management:

• Manage and update all Shopify websites.

• Ensure website functionality, performance, and smooth user experience.

• Optimize product listings and descriptions for better conversions.

✅ SEO & Digital Strategy:

• Implement on-page SEO strategies to improve website rankings.

• Conduct keyword research and optimize product pages accordingly.

• Collaborate with the marketing team for campaigns and promotions.

✅ Customer Support & Order Management:

• Handle customer inquiries via email, chat, and social media.

• Ensure timely order processing and fulfillment.

• Maintain customer satisfaction and resolve any issues efficiently.

✅ Team Coordination:

• Work closely with the graphic design team to ensure brand consistency.

• Collaborate with the marketing team for promotional activities.

• Ensure smooth communication between departments for seamless operations.

Required Skills & Experience:

✔ Experience in managing Shopify websites and online stores.

✔ Strong understanding of on-page SEO and digital marketing.

✔ Prior experience in customer support for an e-commerce brand.

✔ Ability to manage cross-functional teams efficiently.

✔ Strong problem-solving skills and a proactive approach.

✔ Knowledge of the fashion industry is a plus.