E-commerce Operations & Sales Manager

Description:

• Oversee day-to-day operations for the business, ensuring smooth workflow across sales, fulfillment, and customer service teams
• Manage sales team productivity using remote monitoring tools (e.g., Hubstaff, remote PC systems) and ensure sales targets are achieved
• Verify marketplace sales transactions, including Facebook and other platforms, ensuring transparency and commission accuracy
• Process all website orders, including order confirmation, shipping label creation, dispatch coordination, and fulfillment tracking
• Manage vendor order processing and ensure timely procurement of products
• Monitor delayed shipments, missing parcels, and communicate with carriers to resolve delivery issues
• Maintain e-commerce website operations, including product categories, listings, pricing accuracy, and inventory updates
• Respond to customer calls, emails, and inquiries while supporting sales conversion efforts
• Oversee Amazon marketplace operations and platform performance
• Coordinate with the marketing team regarding Google Ads campaigns, promotions, and sales initiatives
• Support parts sourcing, staff training, and operational guidance when needed
• Prepare end-of-day sales reports, monthly revenue sheets, and operational performance summaries
• Implement internal controls, checks, and balances to ensure accuracy, accountability, and transparency
• Develop strategies to improve operational efficiency, customer satisfaction, and overall sales growth
   

Hard Requirements:
 

• Minimum 3+ years of experience in e-commerce operations, sales management, or operations leadership
• Proven experience managing online stores, order fulfillment, and marketplace platforms (Amazon, Facebook Marketplace, etc.)
• Strong knowledge of shipping operations, carrier systems, and logistics coordination
• Experience supervising remote teams and tracking productivity through tools such as Hubstaff or similar platforms
• Strong understanding of sales reporting, KPI management, and revenue tracking
• Experience with website product management, pricing updates, and category organization
• Excellent written and verbal English communication skills
• Strong leadership, problem-solving, and decision-making abilities
• Highly organized with strong multitasking skills in a fast-paced environment
• Advanced proficiency in spreadsheets, reporting tools, CRM systems, and e-commerce software
• Automotive parts or aftermarket industry experience is strongly preferred
• Reliable internet connection and ability to work aligned with business operating hours as required