Digital Banking Call Center Representative

Description:

🌟 We’re Hiring: Digital Banking Call Center Representative
📍 Location: Islamabad
🕒 Type: Full-Time
🔒 Client: One of the leading fintech players
📅 Apply by: 5 December 2025

HRPSP is looking for a Digital Banking Call Center Representative for one of the fintech market leaders. If you're passionate about customer service, digital channels, mobile banking, and problem-solving — this role is a perfect fit.

💼 What You’ll Do
Handle inbound customer calls professionally and confidently
Assist users with mobile app login, account activation, PIN issues, and digital banking steps
Provide accurate information about accounts, cards & online services
Resolve customer concerns by following simple, guided processes
Record call notes & customer details in the CRM
Meet service quality, productivity, and communication KPIs
Share insights to enhance customer experience

🎯 What We’re Looking For
Minimum Intermediate (Bachelor’s preferred)
Good communication skills in English & Urdu
Basic understanding of smartphones, mobile apps & digital banking
Calm, patient, and customer-focused mindset
Good typing speed and computer handling

💡 Why Join HRPSP?
Market-competitive salary
In-depth training on digital banking tools & processes
Growth and learning opportunities
Supportive & safe working environment