Call Center Associate

 

Description:

SandLab empowers businesses to achieve their objectives by providing optimal ICT, BPO, and Digital Solutions. We are dedicated to creating solutions that enhance success for all stakeholders involved. Our mission is to deliver exceptional results while fostering a positive experience for our partners, clients, and team members.The position will develop phone-based revenue generation by establishing ongoing rapport with potential customers using excellent telephone sales and communications skills. Reaching business targets through the creation of sales leads, initiation of prospect calls, answering incoming calls from prospective clients, and following up on leads. Integrity, vision, and passion are essential for this role.

 

Responsibilities

 

• Handle inbound and outbound, unsolicited prospect calls and convert them

into sales.

• Maintain and expand the company’s database of prospects by conducting

research to find new leads.

• Cold-call and email prospects to qualify the lead and identify decision[1]makers to begin the sales process.

• Educate and inform prospects about all of the Service & Product offerings.

• Receive inbound prospect calls; answer questions and offer suggestions

based on a thorough knowledge of the product line; qualify prospects prior

to offering a site visit to emphasize product/service features and benefits.

• Cross-sell and up-sell existing customers via telephone and e-mail

• Overcome objections of prospective customers.

• Collaborate with Sales and Business Manager to determine necessary

strategic sales approaches and develop calendar of activities to continually

work prospect list

• Provide prompt and courteous customer service.

• Appropriately communicate brand identity and corporate position.

• Attend periodic sales training where applicable.

• Be a Key Team Player and assist all sales team where needed for the success

of the entire Sales Team

• Perform other duties as assigned.

 

Qualifications

• Direct work experience in a sale, tele sales or Lead Generation capacity

• Demonstrated ability to convert prospects and close deals.

• Solid experience in opportunity qualification, pre-call planning, call control,

account development, and time management

• Strong problem-identification and objection-resolution skills

• Able to build and maintain lasting relationships with customers.

• Exceptional verbal communication and presentation skills

• Excellent listening skills.

• Strong written communication skills

• Self-motivated, with high energy and an engaging level of enthusiasm

• Able to perform basic calculations and mathematical figures.

• Ability to work individually and as part of a team.

• High level of integrity and work ethic

• Creative thinking