Cutomer Service Representative

Description:

Position Summary: As an Outbound Contact Center Representative, you will reach out to potential clients to verify their information and assist them with Medicare and ACA enrollment. This role offers a basic salary, along with daily and weekly bonuses based on your performance and punctuality.

Key Responsibilities:
 

• Make outbound calls to prospective clients to verify their eligibility for Medicare and ACA programs.
• Provide clear and accurate information about healthcare options and enrollment processes.
• Maintain professionalism and empathy while communicating with clients.
• Document interactions and update client information accurately in our system.
• Meet daily and weekly performance targets, including call volume and conversion rates.
• Collaborate with team members to share best practices and improve performance.
• Participate in training to enhance your product knowledge and communication skills.

Qualifications:

• Minimum education: High school diploma or equivalent
• .Strong verbal communication skills and the ability to connect with clients
• .Good listening skills to understand and address client needs
• .Previous experience in a call center or customer service role is a plus, but not required
• .Ability to work flexible hours, including night shifts
• .Basic computer skills for data entry and client management