Intake Specialist

Description:

The Intake Specialist is a full-time, on-site role based in Rawalpindi, responsible for handling calls and qualifying prospects for TELEZA’s clients across legal, insurance, healthcare, and other verticals. Day-to-day responsibilities include following client-specific scripts, collecting and verifying caller information, assessing eligibility based on established criteria, and ensuring smooth transfers to client teams in real time. The Intake Specialist will document interactions accurately in internal systems, maintain high standards of professionalism and customer service, and adhere to compliance guidelines, including TCPA-related processes. The role also involves collaborating with team leads and quality assurance staff to improve intake workflows, meet performance targets, and support campaign optimization.

Qualifications

• Candidates should possess strong Communication and Interpersonal Skills, with the ability to engage callers clearly and professionally.
• Candidates should possess solid Client Intake and Customer Service skills for gathering information, qualifying leads, and providing a positive caller experience.
• Candidates should possess familiarity with Insurance or related service industries, especially in legal, healthcare, or financial services, as an advantage.
• Candidates should possess proficiency in spoken and written English; additional language skills are a plus.
• Candidates should possess basic computer and CRM skills, including accurate data entry and call documentation.
• Candidates should possess a customer-focused mindset, attention to detail, and the ability to work in a fast-paced, target-driven environment.
• Candidates should possess previous experience in a contact center, intake, or telesales role; experience with TCPA-compliant processes is preferred.
• Candidates should possess a high school diploma or equivalent; further education in business, communications, or related fields is beneficial.