Customer Support Team Lead

Description:

Zero Lifestyle is looking for an experienced Customer Support Team Lead to lead our customer support team and oversee daily operations.

𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
Lead and manage the customer support team across inbound, outbound, and complaint-handling operations.
Monitor team performance and ensure achievement of assigned KPIs.
Handle escalated customer queries and complaints.
Ensure timely resolution of customer issues and maintain customer satisfaction.
Monitor call quality, service standards, and team productivity.
Coordinate with relevant departments to resolve customer-related issues.
Prepare performance reports and identify areas for improvement.

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
5+ years of experience in customer support, preferably in a team lead or supervisory role.
Strong experience in inbound, outbound, and complaint-handling operations.
Previous experience in the BPO or E-commerce industry will be preferred.
Excellent leadership, communication, and customer-handling skills.
Strong problem-solving, analytical, and team management skills.


Location: SMCHS, Karachi
Timings: Monday–Saturday, 10:00 AM–7:00 PM