Customer Experience & Retention Specialist

Description:

As a Customer Experience & Retention Specialist, you’ll be at the heart of our customer relationships. Your role will be to understand customer concerns, resolve issues effectively, and create positive experiences that strengthen long-term customer loyalty.

If you’re calm under pressure, persuasive without being pushy, and genuinely enjoy helping customers — we’d love to hear from you!

WHAT WE’RE LOOKING FOR

✅ 1+ year of experience in Customer Support, Customer Retention, or Complaints Handling

✅ Excellent English communication skills

✅ Strong experience in complaint resolution and de-escalation

✅ Excellent customer handling and negotiation skills

✅ A calm, professional, positive, and customer-first mindset

✅ Ability to handle challenging conversations while maintaining a solution-oriented approach