Description:
The Avenair is looking for a warm, detail-oriented Concierge to join our Front Office team and be the face of exceptional guest and resident service.
About the Role As our Concierge, you'll be the go-to person for guests and residents — coordinating reservations, recommendations, and special requests to deliver a seamless, premium hospitality experience in line with Avenair's brand standards.
What You'll Do:
- Greet guests and residents, offering local knowledge, directions, and personalized recommendations
- Arrange restaurant reservations, transportation, tours, event tickets, and other guest requests
- Coordinate with Front Desk, Housekeeping, Bell Desk, and external vendors to fulfill requests
- Manage multiple booking channels, prioritizing urgent and VIP requests with accuracy
- Handle advance booking fees and guest charges, keeping clear records and communication
- Resolve guest concerns promptly, escalating when needed, and follow up to ensure satisfaction
- Maintain a well-organized concierge desk and support Front Office during peak days
What We're Looking For:
- Intermediate degree or equivalent; Hospitality Management/Business Administration preferred
- 1–3 years of experience in concierge, guest relations, or front office roles (hotels, serviced apartments, or premium residences preferred)
- Familiarity with Property Management Systems (Opera, IDS, or similar) and MS Office
- Strong local area knowledge, vendor coordination, and multitasking skills
- Excellent communication, professional grooming, discretion, and attention to detail