Admin Assistant

Description:

We are seeking a dedicated and detail-oriented individual for a back-office eCommerce operations role. This is not a call center or customer chat support position

Key Responsibilities:

• Manage returns and refunds processes end-to-end
• Maintain accurate and well-structured records using Google Sheets
• Process refunds (training will be provided where required)
• Coordinate effectively with the Customer Support team and Warehouse
• Ensure all cases are tracked and resolved completely without delays

Eligibility Criteria:

Applicants must:

• Have prior experience in eCommerce operations or administrative roles
• Be proficient in Shopify and Google Sheets
• Demonstrate exceptional attention to detail and accuracy
• Be capable of working independently with minimal supervision
• Possess strong written communication skills in English