Technical Support Specialist

Description:

Motive is looking for a Technical Support Specialist to serve as the main point of contact for customer issues and questions. You will provide world-class support via email, chat, and phone while contributing to the development and scaling of the support function.

Key Responsibilities:

✅ Email, Chat, and Voice Support:

• Respond to inbound customer inquiries via Motive’s support hotline, live chat, and email.
• Ensure timely resolution of issues while maintaining a high level of customer satisfaction.

✅ Customer Service Analysis:

• Collect and analyze customer support requests and bug reports.
• Relay findings to the product and engineering teams to improve service.

✅ System Evaluation & Process Improvement:

• Evaluate current tools and processes to enhance support functions.
• Work with engineering teams to develop tools that improve efficiency and scalability.

Qualifications & Skills:

🎓 Education: Not specified
💻 Technical & Soft Skills:

• Strong analytical skills to troubleshoot and resolve technical issues.
• Excellent verbal and written communication skills.
• Native or bilingual proficiency in English (spoken & written).
• Customer-first mindset with the ability to empathize with users.
  🕒 Availability: Comfortable working rotational shifts based on Pacific Standard Time (PST).

Why Join Motive?

🌟 Work with a leading platform that serves 120,000+ customers across multiple industries.
🚀 Opportunity to define and scale support processes within a growing organization.
💡 Collaborate with product and engineering teams to enhance customer experience.
🤝 Diverse and inclusive workplace that values different backgrounds and perspectives.