Description:
Bizoso Consulta is a Canada-registered private management and documentation consulting company with offices in the USA, Canada, UK, Pakistan, and Malaysia.
We specialize in visa documentation support, business consulting, and immigration-related services for clients worldwide. Please note that Bizoso Consulta is a private consulting company and is not affiliated with IRCC, USCIS, or any government agency.
We are looking for a motivated, professional, and detail-oriented Services Executive to join our Karachi team.
The ideal candidate will be responsible for handling client inquiries, providing accurate information and guidance, following up with prospective clients, supporting visa documentation processes, and coordinating with relevant parties when required.
This role is an excellent opportunity for someone interested in developing professional experience in customer service, visa documentation, client management, and consulting services.
Key Responsibilities
- Respond promptly and professionally to inbound calls and client inquiries received through social media, email, and other communication channels.
- Understand client requirements and provide appropriate information and guidance regarding our services.
- Follow up with interested and prospective clients to maintain engagement and support the conversion process.
- Assist clients with the collection, organization, and preparation of required documents.
- Review client documents for completeness, accuracy, and consistency before submission.
- Assist with the preparation and submission of applications and supporting documentation.
- Maintain accurate and up-to-date client records in the company database.
- Prepare daily and periodic task reports, SOPs, case notes, and internal documentation as required.
- Coordinate with embassies, visa offices, and relevant authorities regarding special circumstances or case-specific matters, where appropriate.
- Coordinate internally with the visa processing and consulting teams to ensure timely handling of client cases.
- Provide regular updates to clients regarding the status of their requests or applications.
- Support the team with administrative and operational tasks related to client and visa processing.
- Maintain confidentiality and professionalism when handling sensitive client information.
Qualifications & Skill
- Currently enrolled in or recently graduated from a relevant degree program; relevant professional experience will also be considered.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Excellent attention to detail and organizational abilities.
- Ability to communicate professionally with clients through phone, email, and social media.
- Strong follow-up and time-management skills.
- Ability to prepare clear reports, SOPs, and documentation.
- Ability to work independently while also collaborating effectively with a team.
- Proficiency in Microsoft Office/Google Workspace and basic computer applications.
- Previous experience in customer service, sales, visa processing, immigration consulting, or documentation services is an advantage.