Quality Assurance Executive

Description:

Smart Brains Technologies is a Highly Tailored BPO Services & Call Center Solution. We help businesses elevate their value through Data Vendor, Telemarketing Services, QA, Digital Marketing, and Inquiry Handling.

Qualifications

• Minimum of two years' experience in call center management.
• Knowledge of call center technologies and software.
• Strong understanding of BPO operations and quality assurance processes.
• Above-average reporting and clerical skills required.
• Strong presentation skills essential.
• Able to work at Night Shift(7pm to 4am)

Key Responsibilities:

• Design and implement quality assurance processes.
• Monitor and evaluate inbound and outbound calls to ensure compliance with company policies and quality standards.
• Provide constructive feedback and training to call center agents to enhance their performance.
• Analyze data and generate reports on QA metrics.
• Collaborate with various departments to resolve quality-related issues.