Order Dispatcher

Description:

Annafeu Apparels, a leading eastern wear brand in Karachi, Pakistan, is seeking a proactive and detail-oriented Order Dispatcher. This role is essential to ensuring smooth and timely order fulfillment, from confirmation to delivery. The ideal candidate will manage the dispatch process, communicate with internal teams and courier partners, and ensure orders are processed efficiently.

Key Responsibilities:

• Order Confirmation & Processing:
  Confirm and process daily customer orders accurately to ensure timely fulfillment.

• Inventory Management:
  Oversee and manage inventory to ensure product availability for orders.

• Packing & Dispatching:
  Coordinate the packing and timely dispatching of all orders.

• Courier Coordination:
  Communicate with courier companies to track orders and ensure timely deliveries.

• Returns & Refusals Management:
  Handle refused/undelivered parcels and follow up to minimize losses.

• Customer Communication:
  Provide regular updates to customers regarding their order status.

• Collaboration with Internal Teams:
  Work with production and customer support teams for smooth workflow.

• Reporting:
  Prepare daily/weekly reports on dispatched orders, returns, and refusals. Report delivery performance metrics and inventory status to management.

Requirements:

• Experience: Prior experience in dispatch/logistics, e-commerce, or order fulfillment is a plus.

• Skills:
  Hands-on experience with Shopify for order and inventory management. Strong communication, organizational, and problem-solving skills.

• Knowledge: Basic understanding of inventory and courier processes.

• Abilities: Ability to work in a fast-paced, team-oriented environment.

Why Join Us?

• Work in a fast-growing fashion brand with a close-knit team.

• Gain hands-on experience in operations and logistics.

• Contribute to customer satisfaction and enhance the brand's reputation.

• Supportive and growth-focused work environment.

Work Arrangement:

Full-time, Onsite.