Oracle Edi Support Functional Analyst

Description:

• Provide translation and technical support for all EDI processes and systems.
• Act as the primary contact for Oracle R12 and Sterling Integrator (SI) related support requests.
• Analyze support issues to identify root causes and collaborate with enterprise teams for resolution.
• Monitor EDI error directories and emails; take corrective actions to ensure smooth operations.
• Perform EDI map modifications and set up new trading partners as needed.
• Troubleshoot EDI-related issues in Oracle R12 modules such as RLM, EC Gateway, and Order Management.
• Develop and maintain EDI support documentation and standard operating procedures.
• Ensure the integrity and stability of EDI environments across platforms.
• Collaborate with internal technical teams and build strong cross-functional relationships.
• Drive continuous improvement initiatives within the EDI support function.
• Manage on boarding and implementation of EDI services for new and existing trading partners.
• Serve as a liaison between internal departments and external trading partners to optimize EDI usage.
• Identify opportunities to enhance efficiency, reduce costs, and ensure compliance with partner requirements.