Description:
Arc Inventador seeking a highly motivated and customer-centric Customer Support Representative to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional service across various channels. You will leverage your excellent communication and problem-solving skills to ensure a positive and efficient customer experience.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via email, phone, chat, and social media.
- Develop and maintain comprehensive product knowledge to effectively assist customers with orders, returns, and exchanges.
- Resolve customer issues with empathy, patience, and a customer-centric approach.
- Accurately document all customer interactions within CRM systems (e.g., Zendesk, Freshdesk).
- Identify opportunities for upselling and cross-selling relevant products/services.
- Collaborate effectively with internal teams, including Sales, Marketing, and Fulfillment, to ensure seamless customer solutions.
- Build and foster positive, lasting relationships with customers.
Qualifications & Skills:
- 1-3 years of experience in a customer support role, with a preference for e-commerce environments.
- High school diploma or equivalent required; a college degree is preferred.
- Excellent verbal and written communication skills, with a strong emphasis on active listening.
- Demonstrated proficiency in English; additional language skills are a plus.
- Familiarity with CRM systems (e.g., Zendesk, Freshdesk).
- Strong critical thinking and problem-solving abilities, with an adaptable approach.
- Ability to multitask, manage time effectively, and maintain a high level of organization.
- Self-motivated, positive attitude, and a collaborative team player.