Information Technology Support Officer

Description:

Responsibilities:

IT Support Ticket Management:

• Response Time
• Resolution Time
• Escalation of issues

Problem Solving Skills:

• Identification of issue
• Methods to solve the problem.
• Research and Development of un-known issues

Troubleshooting Skills:

• Understanding of troubleshooting process
• Following of troubleshooting steps
• Determination of probable cause

Software Installation and Configurations:

• Installation of Windows Operating System and Network settings
• Installation of Microsoft Office products and other applications
• Troubleshooting of issues during installation

Skills:

• Installation of Windows 11, Windows 10, Windows 8
• Installation of Microsoft Office 2019, Office 2016
• Printer installation and configuration
• Device Drivers installation and troubleshooting
• Remote support
• Hardware troubleshooting
• CCTV settings