Customer Support Specialist L1

Description:

3S Solutions is looking for Customer Support Specialist (L1) located on-site in Lahore. Its 4-month contract-based job. The Customer Support Specialist will be responsible for providing customer support, ensuring customer satisfaction and utilizing analytical skills to address customer needs on a day-to-day basis.

Responsibilities:

- Investigate and resolve complex technical issues related to hardware, software, and networking.

• English proficiency is a must
• Customer Support skills
• Interpersonal Skills for effective communication with customers
• Analytical Skills for problem-solving
• Customer Satisfaction oriented mindset
• Prior experience in customer support roles
• Knowledge of IT and technical troubleshooting
• Ability to work well in a team.

Requirements:

- 2-3 years of experience in Customer Support

- Strong analytical and problem-solving skills

- Excellent communication and customer service skills