Customer Support Specialist

Description:

We’re Hiring: Customer Support Specialist – UK Transport Company!

BusRoute is looking for a proactive and customer-focused Customer Support Specialist to join our dynamic team in DHA Phase 2, Islamabad.

If you have a passion for delivering exceptional service and want to work with a leading UK-based transport company — we’d love to meet you!

📍 Location: DHA Phase 2, Islamabad
💼 Job Type: Full-time
🕒 Shift Timings (Rotational):
1 PM – 10 PM | 2 PM – 11 PM | 3 PM – 12 AM | 4 PM – 1 AM

🔹 Key Responsibilities:
✅ Manage and process leads from online customer forms
✅ Communicate with clients via phone, email & chat to confirm bookings
✅ Coordinate with drivers and internal teams for seamless service
✅ Handle live trip issues with professionalism and efficiency
✅ Maintain accurate records of all interactions and bookings
✅ Deliver high-quality customer service to enhance satisfaction and loyalty

🎯 Requirements:
🔸 Previous customer service experience (transport/travel industry preferred)
🔸 Excellent English communication skills (UK accent preferred!)
🔸 Strong problem-solving and multitasking abilities
🔸 Comfortable with rotational evening & night shifts (1 PM – 1 AM)
🔸 Familiarity with CRM tools and booking software is an advantage

🌟 What We Offer:
💰 Competitive salary + performance bonuses
🚀 Career growth in an international work environment
🤝 Supportive and professional team culture
🌍 Exposure to global customer service standards