Customer Support Specialist

Description:

Errands Services is hiring bilingual customer support specialists to join our growing team in Islamabad. We’re hiring bilingual support specialists fluent in French and English to assist customers for leading restaurants. Think of when you call a well-known chain like Burger King, the person on the other end is us. That means we must deliver fast, accurate, and empathetic service every time.

What You’ll Do

• Handle inbound calls and inquiries in French & English for restaurant customers
• Assist with orders, menu questions, complaints, and general support with accuracy
• Ensure top-quality service by listening carefully and resolving issues efficiently
• Follow client-specific protocols and maintain service excellence
• Work in rotational shifts to support international restaurant operations

What We’re Looking For

• Fluent in French (must) and proficient in English
• Prior experience in restaurant or food-service customer support is a strong plus
• Excellent verbal communication, active listening, and problem-solving skills
• Ability to remain calm and professional under pressure
• Comfortable working in rotational night shifts (onsite in Islamabad)