Customer Support Specialist

Description:

ibex, a leading global provider of business process outsourcing (BPO), digital marketing, and customer engagement solutions, is seeking a dedicated Customer Support Specialist to join its team in Karachi. With a workforce of over 35,000 employees across 34 global operations facilities, ibex is recognized for delivering outstanding customer experiences and managing nearly 200 million customer interactions annually through advanced technologies like the Wave X platform.

This is a full-time, on-site role designed for individuals who excel in a fast-paced environment and have a passion for helping customers. The Customer Support Specialist will be responsible for handling day-to-day customer service tasks, addressing technical queries, and ensuring maximum customer satisfaction through analytical and problem-solving skills.

Requirements:

• Minimum education: O Levels or Matric

• Strong verbal and written communication skills in English

• Ability to work independently and effectively under pressure

Benefits:

• Transport facility provided

• Permanent employment status

• Strong career growth potential within a growing organization

Shift Timings: Any 9-hour shift between 4:00 PM – 11:00 AM