Customer Support Specialist

Description:

We are looking for an excellent resource to manage our Customer Support Specialist. The candidate must have an excellent command of English writing and proven experience in Customer Service.

Responsibilities:

• Educating the customers regarding the services and products offered.
• Identifying customer needs and helping them understand the services and products via Email.
• Generating a happy customer experience to fetch positive feedback.
• Keeping the customers up to date with products, new features, announcements, and any new functionalities.
• Maintaining a happy customer flow and low-effort customer experience throughout the Email Support experience.
• Handling multiple customers simultaneously via Email to provide assistance related to services and products.
• Taking follow-up with customers to ensure their critical issues are resolved.
• Maintaining records for new feature requests and email support records.
• Maintaining a pleasant working environment for your team.
• Exceptional Email Support skills to address customer queries.
• Able to react to situations positively.

Requirements:

• Comfortable working in different shifts.
• Excellent interpersonal, written, and oral communication skills.
• Good typing speed with 90% accuracy.
• A minimum of 50% accuracy in English comprehension.
• A minimum of 6 months to 2 years of experience in customer services, international call centers, and email units.
• Handling US/Australian customers via Email is a plus.
• A bachelor’s degree in administration or a related field.
• Must be a team player.